Privacy Policy

This SERVICE is provided by Calmer at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Calmer unless otherwise defined in this Privacy Policy.

Summary: What we collect, how, and how we use it

The table below summarizes the main categories of information the Calmer app and related services may collect, how we collect it, and what we use it for.

• Account and profile data (e.g. email, name, profile image, Facebook user identifier if you sign in with Facebook): collected when you register or sign in; used to create and manage your account, authenticate you, and provide the Service.
• App usage and content you create (e.g. preferences, progress in lessons or exercises, mood or wellness inputs you choose to log): collected as you use the app; used to operate features, personalize your experience within the app, and improve the Service.
• AI companion conversations: when you use the in-app AI companion, the text you send and conversation context needed to respond are sent to a third-party AI provider as described below under “Third-party artificial intelligence (AI) services.”
• Device and diagnostic data (e.g. IP address, device type, OS version, crash logs): collected automatically when you use the app or when errors occur; used for security, troubleshooting, analytics, and improving stability.
• Communications: if you contact us, we collect what you send; used to respond and support you.

We do not sell your personal information. Sharing with third parties is limited to what this policy describes (including service providers and, where you opt in, the AI provider for the companion feature).

Third-party artificial intelligence (AI) services

Calmer includes an optional AI companion feature that uses a third-party artificial intelligence service to generate conversational responses. This section explains what is sent, to whom, and your control over it.

• Who receives your data. Content you submit in the AI companion (such as the messages you type and limited conversation context needed to generate a reply) is transmitted to OpenAI, LLC (and its subprocessors as described in OpenAI’s privacy policy) so that OpenAI can process the request and return a response. OpenAI acts as a processor on our instructions for this feature. OpenAI’s privacy policy: https://openai.com/policies/privacy-policy/.
• What data is sent. Typically this includes your conversational messages, session or thread identifiers we use to maintain the chat, and technical metadata required for the API (e.g. timestamps). We do not intentionally send unrelated health records from outside the companion chat unless you include that information in your messages.
• How we collect it. Data is collected only when you choose to use the AI companion and send a message.
• Uses. The third-party AI service uses this input solely to generate responses shown to you in the app. Calmer uses the outputs to display the companion experience.
• Your permission. Before you can use the AI companion, the app presents a clear explanation of third-party AI processing and requests your explicit consent to share your messages with OpenAI for this purpose. If you do not agree, you may decline and the AI companion will not send your data to OpenAI. You can stop using the feature at any time.

If we change the third-party AI provider used for this feature, we will update this Privacy Policy and, where required, obtain your consent before routing your companion messages to a new provider.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to email, name, Facebook user id, and avatar. The information that we request will be retained by us and used as described in this privacy policy.

We operate our services from multiple domains and the app may send API and websocket requests to the following domains:

• gocalmer.com

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2026-02-09. We have expanded this policy to describe data collection, uses, and third-party AI processing in line with platform requirements.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected].